What can we use your personal data for?

Customer service: we use your Personal Data for customer service purposes, including answering your questions. This process usually involves the use of certain personal contact information and information related to the reason for your enquiry (e.g. technical enquiry, product/service enquiry/complaint, general enquiry, etc.).

Competitions, marketing and other promotions: with your consent, we use your Personal Data to provide you with information about products or services (e.g. marketing communications or campaigns or promotions). This may occur through means such as e-mail, adverts, telephone contacts and postal mail. Some of our campaigns and promotions may take place on third party websites and/or social networks.

Social media: we use your personal data whenever you interact with third-party social media features, such as the “Like” functions to show you adverts and communicate with you on social media. You can find out more about how these features work by consulting the respective settings of the third-party social network.

Personalisation (offline and online): with your consent we use your personal data:

i) to analyse your preferences and habits;

ii) to predict your needs based on analysing your profile;

iii) to improve and personalise your experience on our websites and apps;

iv) to ensure that the content of our website is optimised for you and your computer or device;

v) to enable you to participate in interactive features.

Other general purposes: we use your personal data for other general business purposes, such as conducting internal marketing and demographic studies, as well as evaluating the effectiveness of advertising campaigns.

Legal reasons or merger/acquisition: in the event that Frol Energizer or its assets are acquired by or merged with another company, including insolvency reasons, we may share your personal data with any of our legal successors.

Legal Information on Data Protection

At Frol Energizer we are aware that the use of your personal data requires it to be carried out consciously and on the basis of a relationship of trust.

We respect your privacy and process your data in strict compliance with current legislation.

This page gives you information about our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

The General Data Protection Regulation – Regulation 2016/679 of 27 April, considers personal data to be “information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

How do we keep your personal data safe?

We are committed to guaranteeing the protection of the security of the personal data made available to us, and have approved and implemented strict technical and organisational measures in this regard. Compliance with these rules is an obligation for all those who access them.

i) Restricted access to your personal data;

ii) Transfer of data in encrypted form;

iii) Storage of personal data in encrypted form;

iv) Protection of information technology systems through firewalls;

v) Permanent monitoring of access to information technology systems, preventing, detecting and impeding the misuse of your data.

How can you access, change, rectify your personal data or withdraw your consent?

At Frol Energizer we guarantee the means to allow you, as the Data Subject, to access your personal data. If you wish to access your personal data, please contact info@frolexplorer.com.

The Data Subject has the right to request, at any time, the rectification of their personal data from the Data Protection Officer info@frolexplorer.com.

The Data Subject has the right to withdraw their consent at any time or request the deletion of their personal data from the Data Protection Officer info@frolexplorer.com.

We inform you that you have the right to lodge any complaint with the supervisory authority – Comissão Nacional de Proteção de Dados, Rua de São Bento, nº 148, 3º, 1200-812 Lisboa, Tel. +351213928400, Fax. +351213976832; email: geral@cnpd.pt.

Children’s Privacy

Our Service is not intended for children under the age of 16 (“Children”). Children’s data is only collected with the authorisation of the holder of parental responsibility, so we do not knowingly collect personally identifiable information from children. If you are the holder of parental responsibility or guardian and you are aware that your child or guardian has provided us with personal information, please contact the data protection officer info@frolexplorer.com.

If we become aware that we have collected Personal Information from children under the age of 16 without their consent, we will immediately take steps to remove that information from our servers.

How long do we keep your personal data?

When there is no legal obligation to keep personal data, your personal data will be kept for as long as necessary for the purpose for which it was collected, after which it will be anonymised or destroyed.

Within the scope of the purposes described in this Privacy Policy, your personal data will be kept for a maximum period of 12 months from the last contact made.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by publishing the new Privacy Policy on this page.

Contact us

If you have any questions regarding the use of your personal data, you can contact our Data Protection Officer at the following e-mail address: info@frolexplorer.com.

Cookies

Frol Energizer uses its own and third-party cookies in order to improve your online experience by analysing data about your browsing on its website.

Definition and function of cookies

What are cookies? A cookie is a file that is downloaded by your computer, mobile phone or other device (referred to later as a device) when you access our website. The cookie allows us to store and retrieve information about your browsing habits, namely, the number of pages you visit, the language used, identify the location from which you access, the frequency and number of visits, the duration of the visit, the browser or equipment with which you visit the website.

Renewing and deleting cookies

All browsers allow the user to accept, refuse or delete cookies by selecting the browser’s advanced settings. Cookies can be configured in the “options” or “preferences” menu. Please note, however, that disabling cookies may prevent some web services from working properly and may partially or totally affect your browsing experience on the website.

You can configure your browser so that cookies are not stored on your hard drive or that previously stored cookies are deleted.

For more information on how to configure your internet browser, please refer to the instructions on blocking and deleting cookies in the help function of your browser or contact the manufacturer of the respective software directly.

Cookies policy update

The cookie policy may be amended at any time in accordance with the new GDPR, and we advise you to check its content regularly.

Links to other websites

Our online services contain links to other websites. The data protection notices presented here only apply to our website. Please check the data protection policies of the linked sites. We assume no liability whatsoever for third-party content made available and specifically identified through the hyperlinks. Only the owner of the linked website is liable for illegal, incorrect or incomplete content, as well as for damages arising from the use or non-use of the information. New Food Concetps is only liable for the content of third parties if it is aware that such content may be illegal or unlawful and it is technically possible and practicable to prevent its use.

By using our platform, you implicitly agree to our Privacy Policy.